How long does it take for my order to be shipped?
In alignment with our sustainability practice, our focus is to avoid waste. For this reason, upon placement of your order, all handcrafted pieces are created by a skilled artisan with great attention to detail. Please allow 2-3 weeks for your order to be shipped. Delivery time will depend upon your desired method of shipping.
Will my shipment be delayed due to COVID-19?
We make every effort to ensure your order is shipped on schedule, nonetheless, unforeseen delays can occur. Should your order experience any delays, we will send additional communications with updated delivery information.
PLEASE NOTE: Due to COVID-19, USPS is taking longer than usual to process and ship orders. Should you choose USPS as a delivery method, we are not responsible, nor can we control how quickly USPS scans, sorts and delivers your package. If your package is taking too long to be delivered, call 1-800-ASK-USPS and provide them with your tracking information.
Do you ship internationally?
We ship solely within the 48 contiguous United States.
What do I do if I received the wrong item or my item is damaged?
Please contact us at firstname.lastname@example.org with your order number, description of the damage or defect and whether you would like an exchange or refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your exchange or refund.
How do I know what size to order?
Use the following guidelines and a fabric tape measure to determine your measurements. Unless otherwise stated, it is best to measure against the skin or with minimal clothing. Make sure to double check your measurements. Then refer to the “Size Guide” tab on any item’s product page for the most accurate size information. General sizing information can be found in our Size Guide.
Neck - Measure around the middle of neck. Allow room for your index finger to fit between the tape and your neck to ensure a comfortable fit.
Chest - Wearing your undergarments, wrap the measuring tape around the fullest part of your chest, then drop your arms to your sides to get an accurate measurement.
Waist - Measure your natural waistline at the smallest part, keeping the tape comfortably loose.
Hips - Stand with your heels together and measure around the fullest part of your hips.
Head - Measure around the ears and across your eyebrows, keeping the tape slightly loose to ensure comfort.
What is your return policy?
For detailed information regarding refunds, exchanges, and returns, please click here.
Can I cancel my order?
You may cancel your order within 24 hours of its placement by emailing email@example.com. If you are contacting us outside this window, we are unable to cancel your order.
Do you have a brick & mortar store?
Not currently. Our offerings are solely online.
Do you accept custom orders?
We do not offer this service at the moment.
Do you have a rewards program?
A rewards program is in the works. Please sign-up for "Inside Look" and we will notify you when we have more details.
How do I care for my handcrafted item?
It depends upon the textile(s) used to create your item. Detailed instructions are noted on each individual product page. General instructions can be found here.